Data Deletion
How to have your personal data deleted from RestroNivo, including data obtained through Facebook login.
How to request deletion
- RestroNivo is operated by Global (BD) IT Solution, which handles these requests.
- Email [email protected] from the address associated with your account, with the subject "Data deletion request".
- Tell us the restaurant name and, if you are a guest rather than staff, the phone number or email the restaurant holds for you.
- We confirm receipt within 5 working days and complete the deletion within 30 days.
If you connected a Facebook Page
- Disconnecting the Page in RestroNivo (Facebook Marketing → Disconnect) immediately deletes the stored Page access token and the list of Pages we obtained from Facebook.
- You can also remove RestroNivo from Facebook: Settings & Privacy → Settings → Apps and Websites → RestroNivo → Remove. Facebook then notifies us and the stored connection is deleted.
- We never receive a Facebook user’s friends, photos or profile beyond the Pages that account administers.
What gets deleted
- Account and staff records, guest profiles, saved marketing campaigns, uploaded and generated images, and any stored third-party credentials.
- Backups containing the data are overwritten on a rolling 30-day cycle.
What we must keep
- Financial and fiscal records — invoices, payments and tax filings — are retained for the period the applicable tax law requires, commonly six to ten years. These cannot be deleted on request, and they are kept only for that legal purpose.
Deleting the whole account
- An administrator can close the account from Settings. Data is recoverable for 90 days, then deleted or irreversibly anonymised except for the records described above.