Terms and Conditions

The terms on which RestroNivo is provided to restaurants and their staff.

Agreement

RestroNivo is operated by Global (BD) IT Solution. These terms form an agreement between that company and the restaurant using the service.
These terms apply to any use of RestroNivo. By creating an account or using the service, the restaurant and its staff accept them. Where a separate signed agreement exists, that agreement takes precedence.

RestroNivo provides restaurant management software including point of sale, kitchen display, inventory, delivery, customer relationship management, payroll, accounting and marketing tools.
Features available depend on the subscription plan and on the modules enabled for the account.
We may add, change or withdraw features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

You are responsible for the accuracy of the information in your account, for keeping credentials confidential, and for everything done under your logins.
Each staff member must have their own login. Sharing a login defeats the audit trail and is not permitted.
Tell us promptly if you believe an account has been compromised.

Do not use the service to break the law, to send messages to people who have not consented to receive them, or to store data you have no right to hold.
Do not attempt to gain access to another tenant’s data, probe or disrupt the service, or reverse engineer it except to the extent the law permits.
Marketing sent through the platform must comply with the rules of the channel used, including Meta’s WhatsApp Business Policy and applicable anti-spam law. Accounts that breach these may be suspended.

Subscription fees are billed in advance for the period chosen and are stated exclusive of applicable taxes.
Fees for the current period are non-refundable except where the law requires otherwise.
We may change pricing with at least 30 days’ notice, effective from your next billing period.
Persistent non-payment may lead to suspension, and after a further 30 days to closure of the account.

The data you enter remains yours. We claim no ownership of it.
You may export your data at any time using the built-in backup and export tools.
On closure we retain data for 90 days so it can be recovered, except records that tax law requires us to keep for longer. After that it is deleted or anonymised.

Payment gateways, messaging providers, delivery platforms and AI services are operated by third parties under their own terms. We integrate with them but do not control them, and we are not responsible for their availability, pricing or decisions.
Where a third party requires certification or approval — such as fiscal certification for point-of-sale software in some countries — it is your responsibility to confirm the platform is approved for your market before relying on it.

We aim for high availability but do not guarantee uninterrupted service. Maintenance is scheduled outside peak hours where practical.
Point of sale continues to function offline for order entry and syncs when the connection returns; other features require connectivity.

The service is provided without warranty beyond what the law implies and cannot be excluded.
We are not liable for indirect or consequential loss, lost profits, or loss of data where you have not used the export tools available to you.
Our total liability in any twelve-month period is limited to the fees you paid in that period.
Nothing here limits liability for death, personal injury, or fraud.

You may cancel at any time, effective at the end of the current billing period.
We may suspend or end an account that breaches these terms, or where required by law, with notice unless the breach makes notice inappropriate.

If any provision is found unenforceable, the rest continues to apply.
These terms are governed by the law of the jurisdiction in which the contracting RestroNivo entity is established, and the courts there have jurisdiction.
Questions about these terms can be sent to [email protected].